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I escalated it to a manager but still no go. I was pretty shocked based on all the tales I've heard of Apple customer service.
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To be honest I really thought they would fix it or give me a new trackpad since it worked before they installed the battery.īut they said that the computer had water damage and that the trackpad was bound to fail soon anyway and doing the battery install just made it happen now. I immediately took it back to Apple (like with 15 minutes) and told them I was now having problems with the trackpad since they installed the new battery. I picked it up and went to Starbucks to check it out and the new battery was installed fine but now the trackpad wasn't registering correctly. I think maybe 30 minutes or so and it was ready. I paid like $90 or so to have them put in a new battery.
It was about 2 to 3 years old or so so I took it into the Apple on Michigan Ave in Chicago to buy a new battery. It served me well but over time the battery was having problems. I hear mostly positive reviews of Apple's customers service but I have a bit of a horror story. This doesn't happen for everyone, which is obvious in the comments, so I know how lucky I am. Also, this was combination of a very nice Apple employees and Apple giving me the leeway to take care of me. Everyone was aware of what really happened. some people are misunderstanding that, I think. I hugged the Genius on the way out.Įdit: The "lie" was just flair. This all may seem old hat to r/apple, but this type of customer service is new to me. I honestly do love the products anyway, but I'm no longer an advocate, but evangelist. I've been leaning toward Apple for years, but now solidly on their side forever. I'm the goto person to a LOT of people when it comes to computer advice. To his word, he wiped my old one (I keep backups of everything in the cloud), and handed me a brand new one, including an extra charger - he said he didn't need the one from the box. I felt like I was in a commercial or on candid camera. I would not LET an employee lie for me, if it were in a "serious" manner). He came back with his manager and said, "Sir, it seems like I might have dropped your laptop when checking it out, I'm afraid we'll have to replace it with a new one if it's OK with you." (edit2: To be clear, they were both smiling and this was just being nice - there was no real deception going on. He told me to "Hold on a second," and walked away with my laptop. Totally my fault, I was sick about it, and wanted to get it repaired. I told him the story which boils down to: I had the laptop for about a month, when it fell, snagging on my clothes when letting the dog out. ) came up and asked for some details of what happened. I was checked in, and waiting when a Genius (I don't know if I should give names. I was even more ready to get it repaired after seeing people owning their new Macs and iPads. My appointment was for 5:30, and I arrived to a REALLY busy store. If I think I can get it fixed without breaking the bank, I'll do it." She knew how much it meant to me and agreed. I heard it would be a lot to fix, but I told my wife, "You know what, I'll make a Genius Bar appointment just to see how much it really is. When it came time to list it, I just couldn't do it. Well, I was putting some stuff on eBay today, and thought I would break it out, take some pics, and sell it for parts - maybe someone else could fix it and enjoy it. I even had my wife hide it, because it broke my heart every time I looked at it. After those led to nothing I figured I would just settle for me being dumb, take the loss, and just stay depressed about how I wasted $1200 and broke something I loved.
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I checked with my homeowners and credit card company trying to figure out how to see if I could get some help. My heart sunk, and honestly, I've remained depressed about it for the past few weeks.
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I bent the corner and cracked the screen.
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We all hear about those "Apple moments" and being blown away by their customer service, but tonight it happened to me.Ī few weeks back I dropped my MacBook Pro Retina.
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